Veterinary Receptionist

JOB DESCRIPTION

The Veterinary Receptionist’s primary duty is interacting with clients and coordinating communication between doctors, assistants, and the clients. Receptionists must possess good critical thinking and problem-solving skills, compassion, a positive attitude, follow-through, and excellent communication and teamwork skills. Multitasking and accepting constructive criticism are essential. Punctuality is expected. This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned, as necessary. If you have questions or concerns about this job description, contact your direct manager. My signature below indicates my understanding of the duties and my assurance that I meet the qualifications listed for the job of a Veterinary Receptionist. This is a non-exempt, at-will position.

Essential Duties and Responsibilities

1. Provide top-notch customer service.
2. Being attentive to client and pet needs.
3. Identify and work compassionately with clients in various emotional states.
4. Work patiently with distressed, frustrated, and or disgruntled clients.
5. Answer and triage phone calls from clients.
6. Schedule appointments and procedures.
7. Check-in clients and patients.
8. Monitor client flow from check-in to discharge.
9. Monitor schedule and flow.
10. Client call backs.
11. Managing record requests between Ohana and other veterinary facilities.
12. Fill prescriptions – once approved to do so.
13. Discharge patients.
14. Client education.
15. Assist in cleaning the hospital including but not limited to keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen, and kennels if needed.
16. Process payment transactions.
17. Maintain proper documentation in the electronic medical record.
18. Relay appropriate information to/from clients to doctors and/or management
19. Computer skills: Able to use Windows based computer systems, word processing, email, web search, scanners, and fax machines to effectively use the practice management software program.

Qualifications:

1. High School Diploma or G.E.D. required.
2. At least one (1) year of customer service job-related experience.
3. Must be able to be on your feet for the full duration of your shift and be able to properly restrain both large and small patients which often requires bending, crouching, squatting, leaning over, twisting, reaching, upper body strength, hand strength, sitting on the ground, and other physical demands. Must also be strong enough to withstand pulling of a large strong dog on a leash.
4. Must be able to safely lift 30 pounds.
5. Basic computer, math, and writing skills.

Review the job descriptions above and then CLICK HERE for more information and to apply online.