COVID-19 Guidelines for Ohana Clients

March 17, 2020

Please click to read our Letter to Ohana Clients.

We require that all staff frequently wash their hands: a minimum of 20 seconds with soap and water
No handshaking
Sick staff are asked to stay home
We use medical grade disinfectants that kill the Coronavirus
We have stringent and frequent cleaning and disinfection protocols in place
We have accommodations to provide pet medical care for high-risk clients that wish to minimize their exposure
We discourage ill clients from bringing their pets into the hospital (but we have accommodations for us to still provide care to their pets – e.g. drop off exams)

Call the hospital ahead of time or when scheduling your pet’s appointment. Let us know that you are sick so we can show you into an exam room right away or arrange a drop-off appointment, etc.
Arrange for someone else to bring your pet in for you
Staff may offer you a courtesy mask
Staff may wear protective equipment (mask, gown, gloves) for their protection

Please call us first to let us know the nature of your pet’s problem and how urgent you think the matter is.
Prior to bringing your pet in we will need to consult with the State Public Health Veterinarian for direction as to how to proceed. Once we receive instruction, we will contact you with a plan for your pet.
There is no known risk that you can get the Coronavirus from your pets, however, if you are diagnosed with the Coronavirus, the CDC recommends that you have another person care for them. While you are sick, you should minimize physical contact and interaction with your pets including: kissing, snuggling, sharing food, co-sleeping, and feeding, etc. Centers for Disease Control and Prevention – FAQ Page

Please let us know at the time you schedule your appointment or call us prior to your appointment day/time so we can discuss accommodation options to have you and your pet seen.