Emergencies

805.658.7387

4547 Telephone Rd., Ste A, Ventura, CA 93003 (map)
info@ohanapethospital.com

COVID-19 Guidelines for Ohana Clients

March 17, 2020

Please click to read our Letter to Ohana Clients.

What is Ohana doing to minimize my risk of exposure to the Coronavirus?

  • We require that all staff frequently wash their hands: a minimum of 20 seconds with soap and water
  • No handshaking
  • Sick staff are asked to stay home
  • We use medical grade disinfectants that kill the Coronavirus
  • We have stringent and frequent cleaning and disinfection protocols in place
  • We have accommodations to provide pet medical care for high-risk clients that wish to minimize their exposure
  • We discourage ill clients from bringing their pets into the hospital (but we have accommodations for us to still provide care to their pets – e.g. drop off exams)

What do I do if I’m having flu-like symptoms (and not necessarily the Coronavirus) and my pet needs to be brought in?

  • Call the hospital ahead of time or when scheduling your pet’s appointment. Let us know that you are sick so we can show you into an exam room right away or arrange a drop-off appointment, etc.
  • Arrange for someone else to bring your pet in for you
  • Staff may offer you a courtesy mask
  • Staff may wear protective equipment (mask, gown, gloves) for their protection

What do I do if I have a known exposure or have been diagnosed with the Coronavirus and my pet needs to be brought in?

  • Please call us first to let us know the nature of your pet’s problem and how urgent you think the matter is.
  • Prior to bringing your pet in we will need to consult with the State Public Health Veterinarian for direction as to how to proceed. Once we receive instruction, we will contact you with a plan for your pet.
  • There is no known risk that you can get the Coronavirus from your pets, however, if you are diagnosed with the Coronavirus, the CDC recommends that you have another person care for them. While you are sick, you should minimize physical contact and interaction with your pets including: kissing, snuggling, sharing food, co-sleeping, and feeding, etc. Centers for Disease Control and Prevention – FAQ Page

What do I do if I am healthy but at high risk for contracting the Coronavirus and my pet needs to be brought in?

  • Please let us know at the time you schedule your appointment or call us prior to your appointment day/time so we can discuss accommodation options to have you and your pet seen.

Other Resources:

For local updates, please visit: VC Emergency

For the latest update on Coronavirus and pets, please refer to the American Veterinary Medical Association’s website.

AVMA Covid-19 FAQ for Pet Owners

The Centers for Disease Control is also constantly updating their Coronavirus information:

Centers for Disease Control and Prevention – FAQ Page

CDC What you need to know about Coronavirus – Spanish

CDC What to do if you are sick with Coronavirus – Spanish

CDC What you need to know about Coronavirus

CDC What to do if you are sick with Coronavirus

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